FAQs & Troubleshooting The Pandora Box Platinum

The Pandora Box Arcade Platinum Wired Dual Panel is connected by a serial cable. Sometimes strong movements, constant connection or disconnection or pulling on the cable between the 2 units can cause it to not be "Fully Connected".

This means that the serial cable is not making a Full and Secure connection to the 2nd player panel. Sometimes this may prevent the 2nd player controller from moving in a certain direction, or a Start/Select or another one of the buttons to not register.

The first step to troubleshooting this is to basically disconnect both sides of the cable and then check all the pins to make sure they are not bent. Then, once making sure all the pins are undamaged, then re-securing the connection with the serial cable with a firm insertion and fully screwed in. 

Sometimes, even if the "2nd player is lighting up with the LEDs" does not mean it is a 100% secure connection.

Before contacting us for a non-working second player with a separated panel, please try and re-secure the connection between the 2 controllers.